Fox Car Rental Complaints and Reviews

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  • Customers like
    • Refund1
    • Good price1
  • Customers don't like
    • Horrible customer service6
    • Ripped me off3
    • Their horrible customer service2

  • May 18
  • Rentals
  • San Diego, California
  • Lost And Found Department
  • 12
  • REVIEW RATING 4/5

I accidentally left a garage door opener in my rental car returned in San Diego CA. The following day, I contacted their Lost and Found and left a message including all the requested info. The message said they will respond in 24 hours. Needless to say they did not. I called several more times and no response. A week later, I contacted their customer service and the rep sent a note to the San... Read more

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  • May 17
  • Rentals
  • Lancaster, New York
  • Gmc Yukon Rental
  • 6
  • REVIEW RATING 4/5

They are crooks. They book a GMC Yukon and when I arrived offered me a traverse which is way smaller. They charged me a extra $100 to get the vehicle I needed. I have a family member in a wheelchair. They were nasty The trucks battery dies one night after a long day. They told me I had to wait between 1 1/2 and 2 hours. Luckily a guard jumped us and tight the cable. I tried to call 3 different... Read more

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  • May 11
  • Rentals
  • Bronx, New York
  • Car Rental
  • 14
  • REVIEW RATING 3/5

I waited forever to get the airport shuttle. Every other company past by except Fox. They said ever 10 min a shuttle would pass by. NOT TRUE! The bus stop was very far from the terminal also. At the lot, they Tried to hard sell me many extras. I kept refusing. Checkout took forever because of it. The car they gave me was filthy. I ended up getting billed a lot of extra money. Had to dispute... Read more

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  • Apr 28
  • Rentals
  • Fort Lauderdale, Florida
  • Positive Experience
  • 40
  • REVIEW RATING 4/5

I've used fox several times and other car rental co,s in or near the Ft.Laud/hlywd airport. I've found fox to consistently have the cleanest cars as well as excellent pricing. even giving me upgrades if my rental car was not available. considering the often crowded customer pickup room. this co. gives me very good&courteous service. yes they can be hectic at times. so simply take a deep slow... Read more

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  • Apr 23
  • Rentals
  • San José Del Cabo, Bcs
  • Rental Car Insurance
  • 61
  • REVIEW RATING 4/5

I rented a car on April 16th at SJD after booking on www.carrentals.com. Upon arriving at the rental location, I learned that I was required to purchase insurance on the vehicle that amounted to $30/day. This was not disclosed in the confirmation at the time the reservation was booked. Moreover, I just completed a reservation on the www.foxrentacar.com site and found the same to be the case.... Read more

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  • Apr 17
  • Rentals
  • Denver, Colorado
  • Car Rental
  • 50
  • REVIEW RATING 3/5

You will initIally think you are getting a good deal until weeks later your credit card is charged time and time again. When you call to get support you'll wait AT LEAST 45 minutes for someone to answer. If you're lucky enough to have that kind of patience, when you finally get to talk to someone they won't have any idea what the chargers are and will claim they didn't come from them. Also, watch... Read more

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  • Apr 07
  • Rentals
  • Las Vegas, Nevada
  • Claims Department
  • 30
  • REVIEW RATING 4/5

I rented a car on 03/19/15. Someone stole all of my things out of my car , and fox said they don't do claims. I submitted a police repor, what can I do? I live in Las Vegas . How do i goi about putting in a claim? Will i be confencated for my balongings that where confenscatted? Has anyone ever been through a familiar sitiuation? If so please help me to learn the steps that I need to take to... Read more

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Not worth saving $20. Horrible long wait at sky harbor airport in Phoenix. Add comment

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  • Mar 26
  • Rentals
  • Milwaukee, Wisconsin
  • Car Rental
  • 113
  • REVIEW RATING 4/5

Worst place to rent a car. If you would love to get f'ed over then this is the place for you! I went to Florida for vacation for a week and they seemed great, but it's all a lie. First we get to rental place and was told I'd only have to pay $393 for the rental for a week, but that was a lie. Second, they charged me $196 for being under 25, the guy never mentioned the additional fee nor does it... Read more

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  • Mar 23
  • Rentals
  • Winston, Georgia
  • Jeep Cherokee Rental
  • 60
  • REVIEW RATING 3/5

I flew to Denver and had rented a mid size SUV from fox through one of the search websites. arrived at the fox car rental, close to the airport, and spoke with the receptionist. She was the rudest, most arrogant person I had ever delt with and gave my money to. Well instead of the jeep Cherokee 4x4 we were supposed to get, they gave us a Rav 4 (2wd). Then told us that we could upgrade to... Read more

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