Fox Car Rental Complaints and Reviews

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Fox Car Rental
Main address: 5500 W Century Boulevard 90045-5914 Los Angeles CA
(800)225-4369, ,
  • 215+3 mobile complaints
  • $24.2K claimed losses
  • $111 average
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  • Nov 06
  • Rentals
  • Los Angeles, California
  • Car Rental
  • 29

Have been trying to reach Customer Service for three days and get ring no answer. Don't, don't , don't rent from FOX. You will be sorry! I was honest and reported a damage to the upholstery I had done. I reported this to my insurance Company and they paid for the damage less my deductible. FOX then referred my case to a collection agency that requested a $100 administrative fee. What a rip off!!... Read more

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  • Nov 05
  • Rentals
  • Los Angeles, California
  • Toll Program
  • 31

On October 28th, 2014 I called the Fox Rent a Car at LAX airport to confirm their policy regarding tolls. I was told that I would be charged $2.95 + whatever the toll itself cost. I specifically brought up the fact that sometimes there's a heavy charge for going through the toll and wanted to make sure there weren't any other fees. The employee told me "no." I confirmed one last time saying, "So... Read more

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  • Oct 14
  • Rentals
  • Los Angeles, California
  • Overcharged Car Rental
  • 125

i had similar problem with Fox rental at LAX. I rented a car for two days online at a price of $44 for the entire period. As usual I was told a hold would be placed on my credit card which was $150. When I returned the car my receipt showed that I was receiving a credit of $150 and the final amount charged was $44. However 10 days later I checked my credit card account and noticed that Fox had... Read more

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  • Oct 02
  • Rentals
  • Seattle, Washington
  • Unavailable Car Rental
  • 66

Fox Rental cars is a total scam of a company!! I had a pre paid reservation in Seattle last weekend and when we arrived there was no car available. After waiting 1 hr, they got us a car from Budget which was more expensive and they said we would be reimbursed the difference. But I would have to call Corporate later. I have been trying for 2 days to talk to someone on the phone and can not get... Read more

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Over charge fox rent car in Fort Lauderdale tree time more, I am not recommend fox, they are lied on line about price. Add comment

     

  • Sep 30
  • Rentals
  • Car Rental Price
  • 49

This company advertises low prices on line, but once you go to pick up your car they try to tell you that you need a bigger car for people, or luggage, or a more powerful car for climbing hills. I think the agents in Denver must work on commission when they get you to upgrade. Meanwhile because they are so busy trying to market a more expensive car, the line to pick up the car is long and takes... Read more

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  • Sep 03
  • Rentals
  • Tok, Alaska
  • Car Rental Additional Charges
  • 98

I booked a car online in USA under Confirmation Number WFX0215C1C for pick at London Heathrow airport. Their partner over there is Easirent. When I arrived there, Easirent wanted me to pay about $100 on top for Collision Damage Waiver (CDW). I pointed out that this was not mentioned in my agreement with Fox. In fact it explicitly states that CDW is optional if my Credit Card will cover. My CC... Read more

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  • Aug 28
  • Rentals
  • Cancelled Reservation
  • 1
  • 1
  • 69

We rented a car from Fox Car Rental and when we arrived at the rental counter, we were told we had canceled our reservation. When I asked how and when, all they could show me was my name on the reservation and the time it was canceled. The time was when we were on the actual flight and nothing could be shown that it came from me or my email. Fox has NO CUSTOMER SERVICE! You would be better to... Read more

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  • Aug 25
  • Rentals
  • Additional Charges
  • 50

MY HUSBAND RENTED THE CAR AND PREPAID FOR IT. HE HAD A WORK EMERGENCY (MILITARY PILOT) AND HAD TO DELAY HIS DEPARTURE. HE TRANSFERRED THE CAR TO MY NAME FOR WHICH THEY CHARGED HIM $138. WHEN I ARRIVED IN SEATTLE THE MORNING OF AUGUST 9 THEY DID NOT HAVE A CAR FOR ME. I WAITED AN HOUR. THE PAPERWORK CLEARLY SAID "PREPAID". WE GOT A DIFFERENT TYPE OF CAR FOR WHICH THEY CHARGED ME 10 PER DAY. ... Read more

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  • Aug 23
  • Rentals
  • Las Vegas, Nevada
  • Poor Customer Service
  • 68

ARRIVED IN LAS VEGAS AT AROUND 1130PM. SERVICE FROM THE SHUTLE DRIVER WAS AWFUL! ARRIVED AT CAR RENTAL BUILDING AND CHECKED OUT THE CAR AT THE COUNTER. PROCEEDED TO GO AND GET CAR AND WAS TOLD TO GO OVER AND THE WHITE ONE WAS OURS, ASKED WHICH ONE AND WAS TOLD "THE ONE IN FRONT OF YOU". WELL THERE WERE 3 WHITES ONES IN FRONT OF ME. SO SORRY TO BUG YOU MR. FOX CAR RENTAL WHILE YOU ARE SMOKING AND... Read more

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