Fox Car Rental Complaints and Reviews

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Fox Car Rental
Main address: 5500 W Century Boulevard 90045-5914 Los Angeles CA
(800)225-4369, ,
  • 198+1 mobile complaints
  • $23K claimed losses
  • $116 average
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Last time I rented a car from fox I was Treated Like A King. This time they did nothing For a returning customer. But *** me off and lock up my credit card so I Could not go rent a car from anybody else. I don't think I'll use then again. Add comment

  • 2 days ago
  • Rentals
  • Seattle, Washington
  • Vouch Price Dishonor
  • 11

When I arrived at Seattle, WA, voucher in hand with price of $178 plus taxes and fees due on arrival. They would not honor the $98.00 deposit I made to Economy Booking. Manager very disagreeable. Would not work with us then out of spite instead of a Nissan Versa or comparable because we would not upgrade gave us a Chevy Spark. Could not even fit luggage in it. Had it not been for the girl... Read more

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  • Jul 26
  • Rentals
  • Montego Bay, Saint James Parish
  • Stolen Credit Card Information
  • 23

I rented a car from Fox car Rental in Montego Bay, Jamaica, in the 1st week of July. For whatever reasons, they told me they had to copy my credit card. I was very concerned, so I made sure I gave them an ID (a valid one) that has my previous home address. That address is not associated with my credit card. Now, this is the ONLY place that anyone got access to my card. And, just as I had... Read more

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  • Jul 21
  • Rentals
  • New York, New York
  • Identity
  • 18

Picked up my rental car from Fox in Fort Myers on the 28th of June. The girl who helped me (Jasmine or Jasmyne) was one of the rudest people I have ever met..which is not even the worst of it...I used a credit card with no charges on it and when I returned home from my vacation and opened my bill there was 4 charges dated June 28-30 all from catalog orders (don't need the actual card if you have... Read more

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  • Jul 07
  • Rentals
  • Walnut Creek, California
  • Rental Price
  • 1
  • 12

First time renting a car at fox. Waited 2hrs in line and price went up from $17.15 to $59.96. I have no chose and took the car and ask customer service Michael to prepay gas. No explanation was given to me at all. I returned the car with full thank. Thought I can get reimburse, no reimbursement was done. Requested manager to complain, per Peter no manager on duty. I should have listen to my... Read more

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  • Jul 03
  • Ground Transportation - Trains, Buses
  • Salt Lake City, Utah
  • Rental Car
  • 16

I rented a car from Fox Rental Car them. A month later I received a toll citation from a place I hadn't been driving. Was told that we had swapped out the car 2 hours later for the car that received the tll citation. I told them that I did not swap out the car. What a nightmare. Called the customer service line. I was disconnected 3 times - was put on hold for 1/2 hour then was... Read more

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  • Jun 25
  • Rentals
  • Beaverton, Oregon
  • Slow Customer Service
  • 32

I rented a car from FOX online and paid $37 for two days. When I picked it up, I was waiting for an hour in line with their slow customer service. THe lady who helped me was just raising her eyebrows when when she answered ( it means yes)To make the story short, upon returning the car, I ended up paying $106 with all of the hidden charges that was added that they never mentioned. BEWARE....this... Read more

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  • Jun 13
  • Rentals
  • Phoenix, Arizona
  • Horrible Customer Service
  • 42

Had a confirmed reservation, and a staff, named Michael, said we need to add another driver, that cost an extra $180, as he said my wife did the book, although, she put me down as the only driver. Refused that extra charge, and he said I can make another booking personally. I did exactly as advised, and showed him the confirmation number, he insisted that it did not show. I showed him the booking... Read more

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  • Jun 03
  • Rentals
  • San Ramon, California
  • Car Rental
  • 1
  • 44

Rented a car for my wife for one day. Car was to be picked up at Burbank, CA Airport. I prepaid for the car with my credit card for the rental in her name. When she arrived at Burbank, they insisted that since my card was used, even though the rental was in her name, I had to be there with my credit card in order for Fox Rental to release the car to her. This was the first we heard of this... Read more

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  • May 21
  • Rentals
  • Austin, Texas
  • Deposit Refund
  • 37

Just rented from fox in Denver . They only refunded $6 when it was supposed to a $150 deposit refund . So they tried to fix it . Now instead of fixing it they deducted about a thousand extra from my account . Its like pulling teeth to try to get them to fix it and still hasnt been fixed when I need to pay my bills with that money . I put a dispute with my bank because the company is worthless .... Read more

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