Fox Car Rental Complaints and Reviews

Had an experience with Fox Car Rental?   Submit review ›
Fox Car Rental
Main address: 5500 W Century Boulevard 90045-5914 Los Angeles CA
(800)225-4369, ,
  • 196 complaints
  • $22.9K claimed losses
  • $117 average
  • Show More
Had an experience with Fox Car Rental?
Submit review › Submit review ›

  • 2 days ago
  • Rentals
  • New York, New York
  • Identity
  • 3

Picked up my rental car from Fox in Fort Myers on the 28th of June. The girl who helped me (Jasmine or Jasmyne) was one of the rudest people I have ever met..which is not even the worst of it...I used a credit card with no charges on it and when I returned home from my vacation and opened my bill there was 4 charges dated June 28-30 all from catalog orders (don't need the actual card if you have... Read more

Was this review helpful? 0 0

  • Jul 07
  • Rentals
  • Walnut Creek, California
  • Rental Price
  • 1
  • 4

First time renting a car at fox. Waited 2hrs in line and price went up from $17.15 to $59.96. I have no chose and took the car and ask customer service Michael to prepay gas. No explanation was given to me at all. I returned the car with full thank. Thought I can get reimburse, no reimbursement was done. Requested manager to complain, per Peter no manager on duty. I should have listen to my... Read more

Was this review helpful? 0 0

  • Jul 03
  • Ground Transportation - Trains, Buses
  • Salt Lake City, Utah
  • Rental Car
  • 8

I rented a car from Fox Rental Car them. A month later I received a toll citation from a place I hadn't been driving. Was told that we had swapped out the car 2 hours later for the car that received the tll citation. I told them that I did not swap out the car. What a nightmare. Called the customer service line. I was disconnected 3 times - was put on hold for 1/2 hour then was... Read more

Was this review helpful? 0 0

  • Jun 25
  • Rentals
  • Beaverton, Oregon
  • Slow Customer Service
  • 20

I rented a car from FOX online and paid $37 for two days. When I picked it up, I was waiting for an hour in line with their slow customer service. THe lady who helped me was just raising her eyebrows when when she answered ( it means yes)To make the story short, upon returning the car, I ended up paying $106 with all of the hidden charges that was added that they never mentioned. BEWARE....this... Read more

Was this review helpful? 0 0

  • Jun 13
  • Rentals
  • Phoenix, Arizona
  • Horrible Customer Service
  • 34

Had a confirmed reservation, and a staff, named Michael, said we need to add another driver, that cost an extra $180, as he said my wife did the book, although, she put me down as the only driver. Refused that extra charge, and he said I can make another booking personally. I did exactly as advised, and showed him the confirmation number, he insisted that it did not show. I showed him the booking... Read more

Was this review helpful? 1 0

  • Jun 03
  • Rentals
  • San Ramon, California
  • Car Rental
  • 1
  • 36

Rented a car for my wife for one day. Car was to be picked up at Burbank, CA Airport. I prepaid for the car with my credit card for the rental in her name. When she arrived at Burbank, they insisted that since my card was used, even though the rental was in her name, I had to be there with my credit card in order for Fox Rental to release the car to her. This was the first we heard of this... Read more

Was this review helpful? 0 0

  • May 21
  • Rentals
  • Austin, Texas
  • Deposit Refund
  • 32

Just rented from fox in Denver . They only refunded $6 when it was supposed to a $150 deposit refund . So they tried to fix it . Now instead of fixing it they deducted about a thousand extra from my account . Its like pulling teeth to try to get them to fix it and still hasnt been fixed when I need to pay my bills with that money . I put a dispute with my bank because the company is worthless .... Read more

Was this review helpful? 1 0

  • May 06
  • Rentals
  • Salt Lake City, Utah
  • Tax Charges
  • 36

What a nightmare of a company. They are the most disrespectful and rude people I have ever met. Car was dirty and we were charged three different taxes that totaled over $110 dollars. WTF. The BBB should check into this company and shut them down. Why would there be three different taxes charged for one car rental that would equal two to three day rental. When called to check on it the girl... Read more

Was this review helpful? 2 0

  • Mar 29
  • Rentals
  • Fort Myers, Florida
  • Rental Agreement
  • 2
  • 41

rented for fox for march 29 to april 3rd the total was to be 259.82 it was 455.00 charged her for insurance, gas, roadside acc.she went back in and they said they took it off to my surprise I checked my acc and the amount was know 605.00.she drove back from naples to straighten it out the manager said she was rude and took the car way and drove her back to the airport to know take a cab to her... Read more

Was this review helpful? 2 1

  • Mar 26
  • Ground Transportation - Trains, Buses
  • Los Angeles, California
  • Rental Overcharge
  • 1
  • 37

FOX rent a car at LAX airport location stole my $150 deposit and never returned the amount to my credit card. I booked a compact car through a third party company in December, 2013. This is the worst experience I ever had with rental car company. I tried to call them for 3 months at the location and they never answered my calls. Anyone who had bad experience with the FOX rent a car at LAX airport... Read more

Was this review helpful? 0 0
 
×
You are reading about Fox Car Rental.
Filing a new complaint about
×