1.6
  • Horrible Customer Service3 votes
  • inaccurate information1 votes
  • Customer Service1 votes
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  • Dec 11
  • Rentals
  • Houston, Texas
  • Car Rental
  • 20
  • REVIEW RATING 4/5

Fox locations are typically off site (Las Vegas-Ft. Lauderdale), meaning you don't have to pay the giant fee and tax load as per rentals on the airport itself, taxes and fees can be MORE than the total base car rental. They consistently have the lowest rates, however customer service is horrific-waits are typically 30 minutes to 1 1/2 hour or more. The agents are either talking to each other or... Read more

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  • Dec 09
  • Rentals
  • Denver, Colorado
  • Car Rental
  • 10
  • REVIEW RATING 4/5

Worst Car rental experience ever!!! We waited over an hour in line to get our car...when we arrived there was only one agent at the desk to help the customers. When we finally got to the counter, another agent did appear to help the others waiting in line. When we did get to the counter, we asked about an upgrade as we had more family members that would be joining us the next day. The agent... Read more

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  • Dec 08
  • Rentals
  • Austin, Texas
  • Toll Road
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

I got a mail from VMS (Violation Management Services), it says I'll be charged $40 to the credit card I was using to rent the car during this Thanksgiving holidays. I was wrongly driving on toll road 73 at Irvine, CA for about less than 1 mile at morning of Thanksgiving day, it is the nearest exit when I found out I was on the toll road. I live in Texas and visiting CA during that holiday. The... Read more

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  • Nov 06
  • Rentals
  • Los Angeles, California
  • Car Rental
  • 49
  • REVIEW RATING 4/5

Have been trying to reach Customer Service for three days and get ring no answer. Don't, don't , don't rent from FOX. You will be sorry! I was honest and reported a damage to the upholstery I had done. I reported this to my insurance Company and they paid for the damage less my deductible. FOX then referred my case to a collection agency that requested a $100 administrative fee. What a rip off!!... Read more

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  • Nov 05
  • Rentals
  • Los Angeles, California
  • Toll Program
  • 52
  • REVIEW RATING 4/5

On October 28th, 2014 I called the Fox Rent a Car at LAX airport to confirm their policy regarding tolls. I was told that I would be charged $2.95 + whatever the toll itself cost. I specifically brought up the fact that sometimes there's a heavy charge for going through the toll and wanted to make sure there weren't any other fees. The employee told me "no." I confirmed one last time saying, "So... Read more

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  • Oct 14
  • Rentals
  • Los Angeles, California
  • Overcharged Car Rental
  • 160
  • REVIEW RATING 4/5

i had similar problem with Fox rental at LAX. I rented a car for two days online at a price of $44 for the entire period. As usual I was told a hold would be placed on my credit card which was $150. When I returned the car my receipt showed that I was receiving a credit of $150 and the final amount charged was $44. However 10 days later I checked my credit card account and noticed that Fox had... Read more

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  • Oct 02
  • Rentals
  • Seattle, Washington
  • Unavailable Car Rental
  • 78
  • REVIEW RATING 4/5

Fox Rental cars is a total scam of a company!! I had a pre paid reservation in Seattle last weekend and when we arrived there was no car available. After waiting 1 hr, they got us a car from Budget which was more expensive and they said we would be reimbursed the difference. But I would have to call Corporate later. I have been trying for 2 days to talk to someone on the phone and can not get... Read more

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Over charge fox rent car in Fort Lauderdale tree time more, I am not recommend fox, they are lied on line about price. Add comment

  • Sep 30
  • Rentals
  • Car Rental Price
  • 56
  • REVIEW RATING 3/5

This company advertises low prices on line, but once you go to pick up your car they try to tell you that you need a bigger car for people, or luggage, or a more powerful car for climbing hills. I think the agents in Denver must work on commission when they get you to upgrade. Meanwhile because they are so busy trying to market a more expensive car, the line to pick up the car is long and takes... Read more

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  • Sep 03
  • Rentals
  • Tok, Alaska
  • Car Rental Additional Charges
  • 106
  • REVIEW RATING 5/5

I booked a car online in USA under Confirmation Number WFX0215C1C for pick at London Heathrow airport. Their partner over there is Easirent. When I arrived there, Easirent wanted me to pay about $100 on top for Collision Damage Waiver (CDW). I pointed out that this was not mentioned in my agreement with Fox. In fact it explicitly states that CDW is optional if my Credit Card will cover. My CC... Read more

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