Fox Car Rental Complaints and Reviews

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Fox Car Rental
Main address: 5500 W Century Boulevard 90045-5914 Los Angeles CA
(800)225-4369, ,
  • 210+2 mobile complaints
  • $24.1K claimed losses
  • $114 average
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  • Sep 03
  • Rentals
  • Tok, Alaska
  • Car Rental Additional Charges
  • 45

I booked a car online in USA under Confirmation Number WFX0215C1C for pick at London Heathrow airport. Their partner over there is Easirent. When I arrived there, Easirent wanted me to pay about $100 on top for Collision Damage Waiver (CDW). I pointed out that this was not mentioned in my agreement with Fox. In fact it explicitly states that CDW is optional if my Credit Card will cover. My CC... Read more

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  • Aug 28
  • Rentals
  • Cancelled Reservation
  • 1
  • 1
  • 43

We rented a car from Fox Car Rental and when we arrived at the rental counter, we were told we had canceled our reservation. When I asked how and when, all they could show me was my name on the reservation and the time it was canceled. The time was when we were on the actual flight and nothing could be shown that it came from me or my email. Fox has NO CUSTOMER SERVICE! You would be better to... Read more

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  • Aug 25
  • Rentals
  • Additional Charges
  • 28

MY HUSBAND RENTED THE CAR AND PREPAID FOR IT. HE HAD A WORK EMERGENCY (MILITARY PILOT) AND HAD TO DELAY HIS DEPARTURE. HE TRANSFERRED THE CAR TO MY NAME FOR WHICH THEY CHARGED HIM $138. WHEN I ARRIVED IN SEATTLE THE MORNING OF AUGUST 9 THEY DID NOT HAVE A CAR FOR ME. I WAITED AN HOUR. THE PAPERWORK CLEARLY SAID "PREPAID". WE GOT A DIFFERENT TYPE OF CAR FOR WHICH THEY CHARGED ME 10 PER DAY. ... Read more

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  • Aug 23
  • Rentals
  • Las Vegas, Nevada
  • Poor Customer Service
  • 37

ARRIVED IN LAS VEGAS AT AROUND 1130PM. SERVICE FROM THE SHUTLE DRIVER WAS AWFUL! ARRIVED AT CAR RENTAL BUILDING AND CHECKED OUT THE CAR AT THE COUNTER. PROCEEDED TO GO AND GET CAR AND WAS TOLD TO GO OVER AND THE WHITE ONE WAS OURS, ASKED WHICH ONE AND WAS TOLD "THE ONE IN FRONT OF YOU". WELL THERE WERE 3 WHITES ONES IN FRONT OF ME. SO SORRY TO BUG YOU MR. FOX CAR RENTAL WHILE YOU ARE SMOKING AND... Read more

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  • Aug 20
  • Rentals
  • Suwon, Kyonggi-Do
  • Rental Car
  • 15

I rented a Mitsubishi Nativa from Fox Rent A Car in Panama from 07/16/2014 to 08/07/2014. The service provided Fox was absolutely deplorable. Fox charged a premium price for the rental, but provided low quality service. The vehicle was dirty when they delivered it to us, the tank was nearly empty and the vehicle was severely lacking in maintenance. The tires on the vehicle should have been... Read more

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  • Aug 20
  • Rentals
  • Denver, Colorado
  • Roadside Assistance
  • 1
  • 1
  • 47

I declined insurance and said I would get my own gas. I told the agent I did not want any extras. The agent told me to initial the contract in two places saying I declined insurance and would get my own gas. I did. Unfortunately, one of the spaces said I was declining those two things but purchasing roadside assistance. The agent never mentioned I was initialing to decline and opt in. Only that I... Read more

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  • Aug 19
  • Rentals
  • Los Angeles, California
  • Missing Camera
  • 1
  • 1
  • 48

Rented a compact car in San Francisco airport because it was the cheapest. Drove to Yosemite, along highway 1 to Santa Monica and returned the car to LAX airport after 8 days. No problem, we enjoyed the road and took over thousand pictures. bad thing happened at the last minute. When we returned the car and rushed so my younger daughter forgot the digital camera on the back seat. we found it out... Read more

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  • Aug 07
  • Rentals
  • Tequesta, Florida
  • Additional Insurance Coverage
  • 53

At the Fort Lauderdale airport office I was lied to about needing additional insurance coverage. When I called to have it removed I was told I would need drive over an hour to the rental office to remove it. After ca using a scene, I finally spoke to a manager (who didn't exist when I 1st called the rental office) and eventually wasable to remove the extra coverage. Catch is, i can't get my... Read more

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  • Aug 06
  • Rentals
  • Puerto Vallarta, Jalisco
  • Damaged Rental Car
  • 59

rented one of their cars from June 14 to June 21 at your Fox Office Address: Puerto Vallarta Airport, FCO Medica Ascencio 7968-1, Puerto Vallarta, Mexico When I got the car, the car had several dents and damages. One of them was in the rear bumper. This was marked by the employee in the diagram of the car. When I returned the car on the 21st, one if their employees claimed that the dent on the... Read more

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  • Aug 04
  • Rentals
  • Los Angeles, California
  • Overcharged Car Rental
  • 38

I was penalized for returning the car early than my contracted date. Should have been credited instead of charging extra on top of my contract price. This is a rip off and to get a vehicle at the LAX had to wait 1 hour in line.Will never rent from FOOOOXXXX again. When I contacted the customer service after one hour wait the guy was rude and said that I breached the contract. This is a total rip... Read more

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