Fox Car Rental Complaints and Reviews

1.7
  • Refund1 votes
  • Good price1 votes
  • Horrible Customer Service5 votes
  • Their horrible customer service2 votes
  • Ripped me off2 votes
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I rented a vehicle in Las Vegas and was charged 150.00 on my card over what was the rental. The total amount was charged to my card and when I called, the person who answered told me the extra would take 7-10days to refund. She was very rude and hung up on me. I'll never rent from them again!!!! Add comment

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  • Feb 25
  • Rentals
  • Ann Arbor, Michigan
  • Car Rental
  • 84
  • REVIEW RATING 5/5

We reserved and prepaid a 4-door car but ended up to downgrade to a 2-door car. The manager agreed to give us $35 refund for the inconvenience. But it was never honored. First they said we would get at return. Then the staff claimed the manager was not there when we returned the car, so we had to call them back after our trip. But no one ever answered the phone, nor return my message. Made a... Read more

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  • Feb 25
  • Rentals
  • St. Petersburg, Florida
  • Car Rental
  • 11
  • REVIEW RATING 4/5

STAY AWAY - I am posting this ON EVERY FACE BOOK PAGE THAT THEY HAVE - That's how PISSED OFF I am with these guys. message me for details SAVE YOUR MONEY SAVE YOUR TIME SAVE STRESS STAY AWAY My Humble honest advise it takes a lot to get me like this TRUST ME I cn write a book about them but contact me for further information They Lie - They Cheat The service is non existent they just dont care a... Read more

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  • Feb 13
  • Rentals
  • Woodland Park, Colorado
  • Car Reservation
  • 92
  • REVIEW RATING 4/5

My wife booked a rental from Fox Rent a Car San Diego through their website for $85. Taxes and fees included. This was a week before our trip. When we didn't get a confirmation email, I called their customer service the night before our trip and was given a confirmation number and a price of $87.78. After traveling all night we boarded their bus and got to their off site location only to be told... Read more

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  • Feb 08
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 86
  • REVIEW RATING 5/5

hope to present this review in a fair and impartial way. I was looking for an inexpensive car rental company during my visit to Phoenix, Arizona and compared the prices of numerous rental car companies. Fox had the best rates according to the numbers ($$) so I went with them. I reserved the car via the Southwest Airlines site while booking my flight and motel room. According to the paperwork,... Read more

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  • Jan 29
  • Rentals
  • Los Angeles, California
  • Charge
  • 55
  • REVIEW RATING 4/5

I waited 2 hrs for this car and then they tried to get rid of a bunch of mini vans. I decided to bring it back early. My initial bill was $475.60 and when I brought it back they charged me $116.62 for one days rental...exactly 24 hrs.They charged me $4/gal and when I picked it up they said I would pay $2.20/gal. I was to get a $358.98 refund. I just checked my credit card statement and they... Read more

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  • Jan 20
  • Rentals
  • Las Vegas, Nevada
  • Manager
  • 40
  • REVIEW RATING 4/5

MY FRIEND AND I STOOD IN THE LINE FOR OVER 30 MINUTES WATCHING YOUR STAFF MEMBERS ENGAGE IN SOCIAL CONVERSATIONS NOT WITH THEIR GUEST BUT LEAVING THEIR GUEST STANDING THERE AND GOING OVER TO OTHER COUNTERS TO MAKE SMALL TALK. I ASKED TO SPEAK WITH THE MANAGER, HE TOO WAS OUTSIDE GOOFING AROUND. I COMPLAINED TO ACEIMO HERRERA THE MANAGER AND BELIEVE IT OR NOT HE WAS SO UNCONSIDERED, NO PEOPLE... Read more

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  • Jan 13
  • Rentals
  • San Francisco, California
  • Airport Car Rental
  • 53
  • REVIEW RATING 4/5

After waiting over 90 minutes in line at the SFO airport, finally reached agent. Atone, agents name, was curt, rude, and in so many words, let you know he did not want to be there. Fox over booked by 60 cars. Instead of a compact we had a choice of minivan or pay $10 dollars a day additional for convertible. We turned down both and stated we should not have to pay for their mistake.agent told us... Read more

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  • Dec 27, 2014
  • Rentals
  • Denver, Colorado
  • Airport Car Rental
  • 112
  • REVIEW RATING 4/5

At Denver airport rented through Expedia at Fox Car Rental - they charged the agreed rate ($139) plus an additional $289 they said was a deposit that would be credited back when I returned the car. I was never given this fee back to my card. Fox Car Rental customer service site doesn't work. At Denver airport rented through Expedia at Fox Car Rental - they charged the agreed rate ($139) plus... Read more

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  • Dec 26, 2014
  • Rentals
  • Fort Lauderdale, Florida
  • Chrysler Rental
  • 72
  • REVIEW RATING 4/5

Absolut eely the worst experience ever pre paid for a Chrysler 300 in Florida after waiting in line for a hour signing all the documents the rental assistant sends me to section 10 no cars available , at that point the manager get involved He offers me a Toyota camary with bald tires I turned it down next a impala with body damage I said no do not rent ever from this company a rip off with the... Read more

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